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Continue ShoppingFAQ
Find answers to common questions about our products, services, and policies.
Shopping Information
You can search using the search bar at the top, or browse our categories (e.g., Nighties, Sarees, Duppattas). Use filters (size, color, price) to narrow down results.
Yes. On any product page, click “Add to Wishlist”. You’ll need to be logged in. It helps you keep track of items you like.
No, an account lets you track your orders, view past purchases, and access special offers.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept payment by credit card, debit card, net banking and UPI. All payments are processed securely by Razorpay.
Yes. We use SSL encryption, and we do not store your full card details on our servers.
Yes. At checkout, you’ll see a field “Apply Coupon Code”. Enter your code there and click apply. Only one coupon can be used per order.
If payment fails, you’ll receive an error message. Please check your payment details, ensure sufficient funds, or try another method. If the issue persists, contact support.
Order & Shipping
Choose the items you want → add to cart → go to cart → checkout by entering shipping address → select payment method → confirm. You’ll get an order confirmation by email.
Orders typically take 0–7 working days from dispatch.
Our shipping charges may vary depending on the total weight of your order and your delivery location. The exact cost is calculated automatically at checkout after you add items to your cart.
Unfortunately, once an order is placed, it cannot be cancelled or modified. We process orders quickly to ensure fast delivery, so changes are not possible after confirmation. Please review your cart and details carefully before completing checkout.
Return & Exchange
We do not accept general returns or exchanges. A return or replacement is only possible if the item is damaged, defective, missing, or not what you ordered.
You must share a clear unboxing video that starts from opening the sealed package and shows the product in detail. Without this video, we cannot process your request.
You need to raise the complaint within 24–48 hours of delivery. Requests made after this period will not be eligible.
The following cannot be returned or replaced:
Innerwear or hygiene-sensitive items.
Products without an unboxing video.
Items returned due to change of mind.
Products that have been used, worn, or washed.
Size issues where the correct size was delivered as ordered.
Please email us at contact@qtag.in with the following details:
Your Order ID
A description of the issue
The unboxing video
Photos of the product (if applicable)