Return & replacement policy

01Eligible for return or replacement

We accept returns only when:

• The product is damaged or defective
• The wrong product was received (wrong size or item)
• An item is missing from the order

To qualify, please provide a clear unboxing video starting from opening the package, and raise the complaint within 24–48 hours of delivery.

02Not eligible for return

• Innerwear or hygiene-sensitive items
• Items without unboxing video proof
• Change of mind after delivery
• Used, worn or washed products
• Size issues where the correct size was ordered and delivered

03Replacement process

If the issue is valid and supported by video proof, we will replace the same product at no additional cost. If the product is out of stock, we will inform you promptly and offer a refund or store credit, as you prefer.

04Refund timeline

• Eligible refunds are processed within 5–7 working days.
• Refunds are made to the original payment method or as a credit voucher, based on mutual agreement.

05How to raise a request

Email contact@sivamnightys.com with:

• Your order ID
• A description of the issue
• The unboxing video
• Clear photos (if applicable)

06Important notes

• Without video proof, we reserve the right to reject return or replacement claims.
• Courier or delivery damage must be recorded in the unboxing video.
• Sivam Nighties & Textiles may revise or update this policy at any time.